FAQ

The general rule for our product is to store them in a cool, dry place, particularly so for Classico mayonnaise. We would strongly recommend storing our mayonnaises away from strong flavours or materials such as washing powders or other cleaning materials, which may taint the product and result in poor taste or quality.

You can contact BioFoods Consumer Services team using the contact details on the packaging for your product. Alternatively, you can find contact details and a ‘Get in touch’ form on the Contact page of this website.

If you are for any reason dissatisfied with any of our products, please contact us to inform us so that we can look into it and where necessary take any actions needed.

Palm oil is widely used for a variety of reasons and is one of the most productive crops per hectare compared to alternatives. That said, we regularly review our raw materials to ensure we are using the most appropriate raw materials to deliver the quality required across our range of mayonnaise. At BioFoods Industries, we take the sourcing of all our raw materials seriously. 

We use only non-GMO ingredients in our products. As a responsible food manufacturer, our priority is to assure the safety and quality of the ingredients it uses. Since day one we have: Where necessary, substituted soya and maize ingredients with non-GMO alternatives. Where substitution is inappropriate, BioFoods Industries will source ingredients from traditional, identity preserved crops – i.e. non-GMO crops. The integrity of our policy is backed by a rigorous inspection process which covers all aspects of supply – from field to factory.

Despite the audit trail, accidental or inadvertent presence of GMO material can still occur in a non-GMO crop. This can occur through transference in nature – e.g. via wind borne pollen or it can happen accidentally. To date, we have opted not to label products as non-GMO even though it could make many of the specific non-GMO claims made publicly by others.

The packaging of our products is under constant review and great care, attention and research is given to the development of new packaging. Our first concern is to ensure that the product is effectively protected against damage or contamination in transit. We also aim to package our products in ways which reflect how people prefer to use them. We take our responsibilities for the environment very seriously and try to balance all aspects of protection, presentation, promotion and cost as carefully as we can. We certainly never aim to wrap our products in more packaging than is necessary to give them maximum protection as this would add to the cost for both ourselves and the consumer.

We are approached by many groups and individuals representing causes and unfortunately it is not possible to respond to all requests for donations. As such, around the world BioFoods supports a range of carefully selected charity partners whom we prioritize.

The fact that the product was sold beyond the indicated date is the responsibility of the retailer and we would recommend that you return the product to the shop from where it was purchased together with the purchase receipt.

For any of our products that are suitable for a vegetarian diet, the recognized vegetarian logo will be displayed on the pack near to the pack weight and barcode.

For any of our products that are Kosher certified, the recognised Kosher symbol will be displayed on pack.

No. If you have a nutritional or dietary query, please contact us.

MSG or Monosodium Glutamate (E621) is used to develop and enhance the flavour of many savoury products and is commonly found in soups, sauces, prepared meals and sausages as well as in snacks such as crisps and savoury biscuits.

MSG is permitted in foods in general to a maximum level of 10g/kg according to both UK and EC legislation. There are some foods or types of food which are not allowed to contain additives, or where the use of certain additives is restricted, this includes foods for infants and young children. It is correct that MSG is not permitted in these foods, however our products do not fall into this category. Foods for infants and young children actually refers to formulae and weaning foods or foods that are specially prepared for infants and young children.

We recognize that some people need or prefer to avoid MSG in their diet and where it is included as an ingredient will always be labelled clearly on packaging within the ingredients list.

Unfortunately, many of our products are not suitable as they contain cereal or flour based ingredients. For more information, please contact us.

There are a number of reasons why this might happen. Some common reasons are that some products are removed from sale by retail outlets as they do not reach the rate of sale required to maintain viability on shelf. Unfortunately, in many cases we are unable to influence this.
A long standing product may also be discontinued due to a falling off of popularity, resulting in it no longer being a viable product to produce.

We receive lots of feedback and comments on our current brands and packaging, suggesting new ideas for our products and packaging. At BioFoods we have special teams who work in partnership with professionals, and whose responsibility is to innovate, test and evaluate new product ideas all the time.

Experience has shown us that more often people send us suggestions on things that we may have already considered, or are actually in development, or have been tested or used previously by ourselves or our competitors or have been ruled out for various reasons.

New products are planned many year before and they need to be carefully researched to ensure they have mass appeal, brand fit, and are technically feasible and commercially justifiable.

Should you share an idea, artwork, invention, development, suggestion, concept, etc. with us, you agree that your submission is non-confidential and BioFoods is free to use that information, and any such use is without compensation to the party submitting that information. BioFoods will not acknowledge or enter into any correspondence in relation to unsolicited submissions.